returns

what is your returns policy?

We cannot accept returns or refund after items have been worn or washed. It is recommended that the customer tries on all items from the order before washing to ensure they fit.

A product is eligible for exchange if it is sent back:

- unworn

- unwashed

- original tags and packaging intact

- free of any odors, stains, animal hair, and damage

To qualify for a full refund the return package must be postmarked back to Fin & Vince within 15 calendar days of delivery in order to receive a refund.

To qualify for an exchange for store credit, the return package must be postmarked back to Fin & Vince within 25 calendar days of delivery in order to receive store credit.

To start the return process please click HERE.

Proof of purchase from finandvince.com is required for items to be return-eligible.

We cannot be responsible for items returned to us without form submission or notification and/or items that are returned with a shipping alternative where you can not trace the package.

what do I include with return package?

Please include a note with the following in your return package:

-order number

-name associated with the order

-RMA number (received after filling out return form from link above) 

do you cover return shipping charges?

Customers are responsible for all return shipping fees. Outbound shipping costs are not subject to refunds.

Fin & Vince is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Please allow up to 7 business days for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

*Please note, refunds post depending on your Credit Card Company and Issuing bank.

do you accept exchanges for store credit?

To qualify for an exchange for store credit, the return package must be postmarked back to Fin & Vince within 25 calendar days of delivery in order to receive store credit.

The option of store credit is available on up to 5 purchases in a 12 month period. After the return quota is met orders will be final sale for the following year, or for 5 purchases, whichever is to come first.

can I exchange an item for a new size or color?


Due to the high volume of orders we receive and dynamic inventory fluctuations, we cannot always honor exchanges. You can choose the exchange option through our returns center if you're exchanging for an item that is of the same value as the returned item.

start the returns process HERE.

If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit.

what items are final sale?


Products purchased at a discount of 40% off or more at end of season sales are considered FINAL SALE and are not eligible for returns.

Undies are final sale, no returns or exchanges, we're sure you understand.

can I return a gifted item?


Gifted items are eligible for exchange for store credit. If you would like to return an item that was gifted to you, please contact our customer service team with the buyer’s name and order number (if known). The buyer will not be contacted, but this information will help us find the order and act as proof of purchase.

Once record of the purchase is confirmed, you may find our gift-return policy below:

An item may be returned if it is sent back:

- unworn

- unwashed

- original tags and packaging intact

- free of odors, stains, animal hair, and damage

Free shipping is not offered for returns.

Please indicate you are returning a gift in a note with the return and include the email you would like the store credit applied to—this way the buyer will not be contacted. Otherwise, the return credit will be applied to email on the original order.

Once we get the package back, we will process the return, and we can give you a one-time-use credit in the amount of the return.

 

do you accept international returns?


This is where things can get a little tricky.

All packages being returned to Fin & Vince from outside the United States must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties, and brokerage fees being assessed. Any paperwork filled out for the return shipment should also indicate that the "Return of Merchandise" was previously purchased from Fin & Vince along with the date of the original purchase. This will eliminate any confusion that it is a return for which customs/duties/taxes have already been paid for.

International returns not identified as "Returned Merchandise" will be subject to a chargeback for any taxes, customs/duties, and brokerage fees passed on to Fin & Vince.

Please contact orders@finandvince.com before returning any item so that we can ensure your refund is executed expeditiously and address any additional questions you might have.

what if I receive a damaged item?


If we missed inspection on an item and you notice damage upon opening and inspection of your own, please begin the return process here.

Products must be opened, inspected and form filled out with damages included, in addition to a photo of the damages within 15 days of receiving your order to be eligible for refund.

Fin & Vince will cover return shipping charges if a damage has been reported and accepted. A shipping label will be sent to the customer via email after filling out the form and form as been accepted.

CONTACT US

  • Mo-Fr 9:00 - 3:00
  • orders@finandvince.com