what is your returns policy?

We cannot accept returns or refund after items have been worn or washed. It is recommended that the customer tries on all items from the order before washing to ensure they fit.

A product is eligible for exchange if it is sent back:

- unworn

- unwashed

- original tags and packaging intact

- free of any odors, stains, animal hair, and damage

To qualify for a full refund the return package must be postmarked back to Fin & Vince within 15 calendar days of delivery in order to receive a refund.

To qualify for an exchange for store credit, the return package must be postmarked back to Fin & Vince within 25 calendar days of delivery in order to receive store credit.

To start the return process please click HERE.

Proof of purchase from is required for items to be return-eligible.

We cannot be responsible for items returned to us without form submission or notification and/or items that are returned with a shipping alternative where you can not trace the package.

what do I include with return package?

Please include a note with the following in your return package:

-order number

-name associated with the order

-RMA number (received after filling out return form from link above) 

do you cover return shipping charges?

Customers are responsible for all return shipping fees. Outbound shipping costs are not subject to refunds.

Fin & Vince is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Please allow up to 7 business days for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

*Please note, refunds post depending on your Credit Card Company and Issuing bank.

do you accept exchanges for store credit?

To qualify for an exchange for store credit, the return package must be postmarked back to Fin & Vince within 25 calendar days of delivery in order to receive store credit.

The option of store credit is available on up to 5 purchases in a 12 month period. After the return quota is met orders will be final sale for the following year, or for 5 purchases, whichever is to come first.

can I exchange an item for a new size or color?

Due to the high volume of orders we receive and dynamic inventory fluctuations, we cannot always honor exchanges. You can choose the exchange option through our returns center if you're exchanging for an item that is of the same value as the returned item.

start the returns process HERE.

If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit.


what items are final sale?

Products purchased at a discount of 40% off or more at end of season sales are considered FINAL SALE and are not eligible for returns.

Undies are final sale, no returns or exchanges, we're sure you understand.

can I return a gifted item?

Gifted items are eligible for exchange for store credit. If you would like to return an item that was gifted to you, please contact our customer service team with the buyer’s name and order number (if known). The buyer will not be contacted, but this information will help us find the order and act as proof of purchase.

Once record of the purchase is confirmed, you may find our gift-return policy below:

An item may be returned if it is sent back:

- unworn

- unwashed

- original tags and packaging intact

- free of odors, stains, animal hair, and damage

Free shipping is not offered for returns.

Please indicate you are returning a gift in a note with the return and include the email you would like the store credit applied to—this way the buyer will not be contacted. Otherwise, the return credit will be applied to email on the original order.

Once we get the package back, we will process the return, and we can give you a one-time-use credit in the amount of the return.


do you accept international returns?

This is where things can get a little tricky.

All packages being returned to Fin & Vince from outside the United States must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties, and brokerage fees being assessed. Any paperwork filled out for the return shipment should also indicate that the "Return of Merchandise" was previously purchased from Fin & Vince along with the date of the original purchase. This will eliminate any confusion that it is a return for which customs/duties/taxes have already been paid for.

International returns not identified as "Returned Merchandise" will be subject to a chargeback for any taxes, customs/duties, and brokerage fees passed on to Fin & Vince.

Please contact before returning any item so that we can ensure your refund is executed expeditiously and address any additional questions you might have.

what if I receive a damaged item?

If we missed inspection on an item and you notice damage upon opening and inspection of your own, please begin the return process here.

Products must be opened, inspected and form filled out with damages included, in addition to a photo of the damages within 15 days of receiving your order to be eligible for refund.

Fin & Vince will cover return shipping charges if a damage has been reported and accepted. A shipping label will be sent to the customer via email after filling out the form and form as been accepted.

orders + shipping

can I cancel my order after it's been placed?

We cannot guarantee cancellations once an order has been submitted, but we will do our best to accommodate you with your request. Please contact orders (at) for assistance.

how long will my order take to ship?

domestic orders:

All purchases will be processed and shipped within 3-5 days of order via USPS or DHL. Please expect extra delays on a sale or launch day. Tracking is filtered through Shopify and the Route App customers will be sent an email from Shopify with tracking information. Please allow 4-7 days from ship date for delivery.

International Shipping:

*Covid-19 update. International shipping is open at this time, but please order at your own risk and be aware of your own country's guidelines regarding shipments from the U.S.A.

All purchases will be processed and shipped within 3-5 days of order via DHL International. Please expect extra delays if order was placed during a sale or launch date. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase. Unfortunately, Fin & Vince cannot be held responsible for lost packages. Customers will be sent an email that includes all shipping information needed once item is shipped. Please allow up to 3 weeks from ship date for delivery. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or UPS facility for further information concerning custom duties or fees.

what if my order gets damaged or stolen in transit?


If you Purchased Route+ with our order and need to file a claim? File here

what is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:


Route+ is premium package protection for your online orders. It is available for both Domestic and International orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App:

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

product + stock

where can I find your size guide?

Please refer to our size chart for information about sizing. You can find sizing details on each product listing for any details or variances not found on our chart.

how do I care for my Fin & Vince items?

Please refer to our care page for info on all fabrics.

where are your products made?

Fin & Vince products are sustainably made in Peru and Portugal. All of our factory's are certified fair-trade.

Our products are produced from scratch.

All of our patterns are custom-designed in the US and our fabrics are milled from scratch. Designs featured on the products and fabrics are hand-drawn by our in-house graphic designer or outsourced by artists around the world.

do you offer gift cards?

We do! You can purchase a gift card here.

why have I received an email saying the item I've ordered is out of stock?

This means that the item was oversold and we don't have the inventory to ship the product to you.

The most common reason for overselling is when a customer uses Afterpay or Sezzle as their payment method. Both Afterpay and Sezzle have a glitch with our checkout that will allow a customer to hold an item in their cart + checkout, even if that item is sold out. We are trying to work with Afterpay and Sezzle to fix this issue, but until they comply all we can do is offer a warning if you're using those payment methods at checkout that overselling is a possibility.

Sometimes, because we are human, we may have the wrong inventory listed on our website. We apologize if this happens to you and we know it sucks! Please keep in mind that our products and fabric are custom made from scratch! The means that most of our factory's take 4-6 months to produce a product from start to finish. For these reasons, we cannot just re-order and produce a product if there's an inventory error. We are always trying to be as accurate as possible and even under list some items in case of inventory errors or coming across a damaged item when inspecting.

do you restock items often?

Since most of our items are seasonal, we typically do not restock.

We do offer a restock notification sign up tab on each product. If the item and size you're after is sold out, enter your email or phone number you'll be notified in order of sign up if and when that items comes back in stock.

For large-scheduled restocks, sign up for our newsletter & follow us on instagram for updates on new releases and you'll be the first to know if and when we have the ability to restock items!

do you offer a wholesale discount for bulk buying?

Please reach out to our wholesale team at for information regarding bulk-buying.

can your products be purchased and viewed in person/in store?

Our brand is carried in retail stores around the world. Find a store near you here.


  • Mo-Fr 9:00 - 3:00