FAQS

RETURNS POLICY 


New and unworn/unwashed items purchased online are eligible for an exchange within 15 days after the product is received. If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit. Shipping costs must be paid by the customer, with the exception that the item has been damaged before or during delivery. Please notify us before shipping since we cannot be responsible for items returned to us without notification and/or items that are returned with a shipping alternative where you can not trace the package. 


SHIPPING

Domestic shipping (USA):
All purchases will be processed and shipped within 3 days of order via USPS ground.  Tracking is filtered through Ship Station and customer will be sent an email from Ship Station with tracking information. Please allow 3-5 days from ship date for delivery. If you suspect your package is lost, or have a question regarding tracking of your package please contact 1-800-ASK-USPS as we are not responsible for tracking once dropped off at the post office.


International Shipping:
All purchases will be processed and shipped within 3 days of order via USPS. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase. Fin & Vince cannot be held responsible for lost packages. Customers will be sent an email that includes all shipping information needed once item is shipped. Please allow up to 3 weeks from ship date for delivery. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or UPS facility for further information concerning custom duties or fees.

 

SIZING

All sizing information will be included on each product's item description. If a product doesn't include sizing information then the customer can assume it runs true to size. If you have any questions regarding sizing please contact us through email. 

 

OUT OF STOCK ITEMS

Since our items are seasonal we typically do not restock. Knitwear is something that we occasionally will restock if we sell out of a style quickly. Sign up for our newsletter & follow us on instagram and facebook for updates on new releases and restocks!