New and unworn/unwashed items purchased online are eligible for an exchange within 30 days after order date. If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit. This option of store credit is available on up to 5 purchases in a 12 month period. After the return quota is met orders will be final sale for the following year, or for 5 purchases, whichever is to come first. Shipping costs must be paid by the customer, with the exception that the item has been damaged before or during delivery. To start the return process please click HERE. We cannot be responsible for items returned to us without from submission or notification and/or items that are returned with a shipping alternative where you can not trace the package. All clear-out sale orders are FINAL!
Domestic shipping (USA):
*fulfillment and shipping times may be delayed as we comply with social distancing and prioritize keeping our staff healthy.
All purchases will be processed and shipped within 4-7 days of order via USPS ground. Tracking is filtered through Ship Station and the Route App customers will be sent an email from Ship Station with tracking information. Please allow 3-5 days from ship date for delivery.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. It is available for both Domestic and International orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
*covid-19 update. International shipping is open at this time, but please order at your own risk and be aware of your own country's guidelines regarding shipments from the U.S.A.
From the UPS website: UPS continues to deliver worldwide. In the U.S., UPS is designated among the government’s critical infrastructure and, therefore, operations continue as normal. We also continue to deliver to locations around the world, where permitted. More info found here on the UPS website.
All purchases will be processed and shipped within 4-7 days of order via UPS. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase. Unfortunately, Fin & Vince cannot be held responsible for lost packages. Customers will be sent an email that includes all shipping information needed once item is shipped. Please allow up to 3 weeks from ship date for delivery. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or UPS facility for further information concerning custom duties or fees.
All sizing information will be included on each product's item description. If a product doesn't include sizing information then the customer can assume it runs true to size. If you have any questions regarding sizing please contact us through email.
HOW TO CARE FOR MY FIN & VINCE ITEMS
Please refer to our care page for info on all fabrics.
OUT OF STOCK ITEMS
Since most of our items are seasonal we typically do not restock. Anything listed under the "Essentials" tab will be restocked as needed. Sign up for our newsletter & follow us on instagram and facebook for updates on new releases and restocks!